Privacy policy

This Privacy Policy (hereinafter – the Privacy Policy) applies to all information that the shop.tumar.com online store can receive about the User while using the Internet site store, programs and products of the online store.

  • 1. DEFINITION OF TERMS
    • 1.1.1. The following terms are used in this Privacy Policy:
      • “Administration of the website of the online store (hereinafter referred to as the Administration of the website)” – authorized employees to manage the site, acting on behalf of the organization, who organize and (or) process personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed , actions (operations) performed with personal data.
    • 1.1.2. “Personal data” – any information relating directly or indirectly to a specific or determinable natural person (subject of personal data).
    • 1.1.3. “Processing personal data” – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
    • 1.1.4. “Confidentiality of personal data” – a requirement for the Operator or other person who has gained access to personal data to comply with the requirement not to allow their dissemination without the consent of the subject of personal data or and the presence of other legal grounds.
    • 1.1.5. “User of the website of the online store (hereinafter referred to as the“ User) ”is a person who has access to the Site via the Internet and uses the Website of the online store.
    • 1.1.6. “Cookies” – a small piece of data sent by the web server and stored on the user’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site..
    • 1.1.7. “IP address” – a unique network address of a node in a computer network built over IP.
  • 2. GENERAL PROVISIONS
    • Use by the User of the website of the Online Store means acceptance of this Privacy Policy and the conditions for processing the User’s personal data. In case of disagreement with the terms of the Privacy Policy, the User must stop using the website of the online store. This Privacy Policy applies only to the site of the online store shop.tumar.com. The online store does not control and is not responsible for the websites of third parties to which the User can click on the links available on the website of the online store. The site administration does not verify the accuracy of personal data provided by the user of the website of the online store.
  • 3. SUBJECT OF PRIVACY POLICY
    • 3.1. This Privacy Policy establishes the obligations of the Administration of the website of the online store to not disclose and ensure the regime for protecting the confidentiality of personal data that the User provides at the request of the Administration of the site when registering on the website of the online store or when placing an order for the purchase of Goods.
    • 3.2. Personal data authorized for processing under this Privacy Policy is provided by the User by filling out the registration form on the Website of the online store and includes the following information:
      • 3.2.1. last name, first name, patronymic of the User;
      • 3.2.2. User telephone number;
      • 3.2.3. email address (e-mail);
      • 3.2.4. Goods delivery address;
      • 3.2.5. User’s place of residence (country).
    • 3.3. The online store protects the Data that is automatically transmitted during the process of viewing the advertising blocks and when visiting pages on which the statistical script of the system (“pixel”) is installed;):
      • IP address;;
      • information from cookies;
      • information about the browser (or other program that accesses the display of advertising);
      • access time;
      • address of the page where the ad unit is located;
      • referrer (the address of the previous page).
    • 3.3.1. Disabling cookies may result in inability to access parts of the website of the online store that require authorization.
    • 3.3.2. The online store collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.
    • 3.4. Any other personal information not mentioned above (purchase history, browsers and operating systems used, etc.) is subject to safe storage and non-proliferation, except as provided in clause 5.2. and 5.3. this privacy policy.
  • 4. OBJECTIVES OF COLLECTING PERSONAL USER INFORMATION
    • 4.1. The Administration of the site shop.tumar.com may use the personal data of the User in order to:
    • 4.1.1. Identification of the User registered on the site shop.tumar.com to place an order and (or) conclude a contract for the sale of goods remotely from shop.tumar.com.
    • 4.1.2. Providing the User with access to the personalized resources of the Website of the online store.
    • 4.1.3. Establishment of feedback with the User, including the sending of notifications, requests regarding the use of the Website of the online store, the provision of services, the processing of requests and applications from the User.
    • 4.1.4. Determining the location of the User to ensure security, prevent fraud.
    • 4.1.5. Confirmations of the accuracy and completeness of personal data provided by the User.
    • 4.1.6. Creating an account for making purchases, if the User has agreed to create an account.
    • 4.1.7. Notifications of the User of the Website of the online store about the status of the Order.
    • 4.1.8. Processing and receiving payments.
    • 4.1.9. Providing the User with effective customer and technical support in case of problems associated with the use of the Website of the online store.
    • 4.1.10. Providing the User, with his consent, with product updates, special offers, pricing information, newsletters and other information on behalf of the online store or on behalf of the partners of the online store.
    • 4.1.11. Implementation of promotional activities with the consent of the User.
    • 4.1.12. Providing the User with access to the sites or services of partners of the online store in order to obtain products, updates and services.
  • 5. WAYS AND TERMS OF PROCESSING PERSONAL INFORMATION
    • 5.1. The processing of the User’s personal data is carried out without any time limit, by any legal means, including in personal data information systems using automation tools or without using such tools.
    • 5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators solely for the purpose of fulfilling the User’s order placed on the Website of shop.tumar.com online store, including the delivery of the Goods.
    • 5.3. The User’s personal data can be transferred to authorized bodies of state power only on the grounds and in the manner prescribed by law.
    • 5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.
    • 5.5. The site administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other illegal actions of third parties.
    • 5.6. The site administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.
  • 6. OBLIGATIONS OF THE PARTIES
    • 6.1. The user must:
    • 6.1.1. Provide information about personal data necessary to use the Website of the online store.
    • 6.1.2. Update, supplement the provided information about personal data in case of change of this information.
    • 6.2. The site administration is obliged:
      • 6.2.1. Use the information received solely for the purposes specified in paragraph 4 of this Privacy Policy.
      • 6.2.2. Ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in other possible ways the transmitted personal data of the User, with the exception of clauses 5.2. and 5.3. of this Privacy Policy.
    • 6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.
    • 6.2.4. To block personal data related to the relevant User from the moment of appeal or request of the User or his legal representative or authorized body for the protection of the rights of personal data subjects for the period of verification, in case of revealing inaccurate personal data or illegal actions.
  • 7. RESPONSIBILITY OF THE PARTIES
    • 7.1. The site administration is not responsible for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the law, with the exception of cases provided for in paragraph. 5.2., 5.3. and 7.2. of this Privacy Policy.
    • 7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:
      • 7.2.1. It became public before its loss or disclosure.
      • 7.2.2. It was received from a third party until it was received by the Site Administration.
      • 7.2.3. It was disclosed with the consent of the User.
  • 8. SETTLEMENT OF DISPUTES
    • 8.1. Before applying to the court with a claim for disputes arising from the relationship between the user of the website of the online store and the administration of the site, it is mandatory to submit a claim (a written proposal for the voluntary settlement of the dispute).
    • 8.2. The recipient of the claim shall notify the claimant in writing of the results of the consideration of the claim within 30 calendar days from the date of receipt of the claim.
    • 8.3. If the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Kyrgyz Republic.
    • 8.4. The current legislation of the Kyrgyz Republic applies to this Privacy Policy and the relationship between the User and the Site Administration.
  • 9. ADDITIONAL TERMS
    • 9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.
    • 9.2. The new Privacy Policy comes into force from the moment it is posted on the Website of the online store, unless otherwise provided by the new version of the Privacy Policy.
    • 9.3. All suggestions or questions regarding this Privacy Policy should be reported to contact@shop.tumar.com
    • 9.4. The current Privacy Policy is available at shop.tumar.com.