Product information

If you are looking for a specific product, the easiest way to find it on our website is – to use the search bar in the top menu. Enter the name of product and press the Enter key.

TUMAR offers exclusively original and authentic felt products made in Kyrgyzstan. You can be sure that you purchase original thing.

For more information, send us an email with a request online@shop.tumar.com

Checkout

If you are already registered on our website, you can continue to process the order and proceed with the payment selection. And if you entered as a guest, then you have to fill out the delivery form (Name, Email, country, city and Index). Once you fill out all the required fields in the form, you can continue to process the order.

The cost of the Order includes the cost of goods in the online store and the cost of delivery.

Online payments are now available. The ePay QAZKOM online payment system allows you to accept all types of international bank cards:

Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro and American Express.
Use the convenient, safe, modern payment method by credit card online.

To pay by credit card, please fill in the short payment form:

  • Choose the type of payment system (Visa, Visa Electron, MasterCard, Maestro / Cirrus);
  • Specify the card number (16 digits on the front side of the card);
  • Enter the CVC / CVV number (3 digits that are printed on the back of the card, on the signature strip);
  • Name and surname of the cardholder (in exactly the same way as they are written on the front side of the card);
  • The validity period of the card that is written on the front of the card.

The transfer of this information is subject to all necessary security measures. The data will be reported via a secure SSL connection directly to the acquirer bank. Information is transmitted in an encrypted form and is not stored in the system, so access to this information by company employees or third parties is completely excluded.

If your card supports 3DSecure technology, after the card data entry you will be redirected to the website of the bank-card issuer to confirm the transaction.

After successful payment, an electronic check is sent to the e-mail of the payer confirming the payment and containing its unique order number.

DELIVERY

Delivery is in Bishkek and countries of the near and far abroad countries.

Bishkek, Isanova St. 80 (Mon – Fri from 10:00 to 20:00)
To pick up the necessary goods from the pick- up point, you need to:

  1. Pre-place an order on our website, pay the bill and receive a check with your order.
  2. Coordinate the date and time of receiving the goods with the manager.
  3. At the pick-up point, you will need to indicate the number of the order you will receive when paying on the site, as well as the one sent to your email.

Delivery of your purchase within the city of Bishkek starts from 150 KGS.

Delivery is carried out during the day.

The minimum weight of sending goods around the world through the postal service “Kyrgyz Post” is 100 g.

If the product weighs below 100 g, the weight is automatically rounded up to 100 g, which corresponds to the standards of this delivery service.

You can choose any of our proposed transport services. This is Kyrgyz Post and DHL.

The total delivery time of the Goods from the warehouse, consists of the processing time of the order is 1-3 days and the delivery time of the transport services. The cost of delivery of each Order is calculated individually, based on its weight, region of delivery.
In order for the system to calculate the shipping cost you to sending city and country, you need to:

  1. Select an item, add it to your cart.
  2. Next, select the country of delivery, you must also specify the zip code of your city to calculate delivery.
  3. In the right window, in the delivery section, the total cost of delivery to your chosen city will be shown.

Kyrgyz Post

LLC “Kyrgyz Post” operates in the postal market of Kyrgyzstan since March 16, 2012 on the basis of the indefinite license No. 16-0028-KR issued on August 19, 16 by the State Communications Agency under the Government of the Kyrgyz Republic, providing a wide range of postal, financial and other services to the population and legal entities of the country.

An order with delivery through the Kyrgyz Post transport service is processed within 1-3 days. After sending your goods to your chosen country and city, we inform you of the tracking number of your order, which you can view on the site of your local post office in your chosen city. Tracking your order will be available on the site after 15 days from the date your order was sent.

The official delivery time of goods is 25-30 working days. Considering the delivery process across the world, there may be delay for several days. If for some reason you did not receive the goods after 25-30 days, then you should inform us about it by email online@shop.tumar.com. So that we can figure out where your order is.

DHL
International express delivery worldwide. Performs a fast and reliable air cargo delivery “from door to door” in 5-7 business days.
In order to arrange express delivery service via DHL, please go to this form for your individual delivery calculation.

RETURN

  • RETURN OF GOODS OF APPROPRIATE QUALITY
  • RETURN OF GOODS OF INAPPROPRIATE QUALITY
  • HOW TO MAKE A RETURN OF GOODS
  • REIMBURSEMENT OF DELIVERY COSTS
  • REFUND
  • TERM OF MONEY RETURN

 

1). RETURN OF GOODS OF APPROPRIATE QUALITY
The buyer has the right to refuse the ordered goods at any time before it is received, and within 14 days after receipt.
Return of goods of appropriate quality is possible in the case if its marketable condition, consumer properties and all tags and labels are saved.
In case of rejection of goods, we return the cost of the returned goods, except for the costs related to delivery of the returned goods by the Buyer, within 10 calendar days from the receipt of a written statement for return to our email online@shop.tumar.com.

2). RETURN OF GOODS OF INAPPROPRIATE QUALITY
Under the return of goods of inappropriate quality is meant the Goods that are defective and cannot meet its functional qualities. The received Goods must correspond to the description on the site. The difference of design elements or general design from the ones stated in the description on the site is not a malfunction or not a functionality of the Goods. If you received an item of inappropriate quality (hidden defect) – send us an e-mail with a photo of the goods with its visible defect to online@shop.tumar.com.
After that, our manager will contact you and approve the process of return / exchange of these goods.

3). HOW TO MAKE  A RETURN OF GOODS

Gently pack the goods in the original packaging with full set of tags and labels. Send a parcel by mail to the address:

Kyrgyz Republic, Bishkek
720001, Isanova, 80. ОсОО «Tumar Art Salon».

If you have any questions, please call: +996 (312) 31 11 15 or write to online@shop.tumar.com
Complaints are accepted only for those goods that were purchased from the online store www.shop.tumar.com

4). REIMBURSEMENT OF DELIVERY COSTS

Appropriate quality. When returning goods of appropriate quality, the cost for delivery of goods and shipping is not compensated.

Inappropriate quality. When returning goods of inappropriate quality, upon condition that the defect has arisen not through the fault of the customer, we will reimburse the cost of delivery.

5). REFUND

After the goods arrive at our stock, our specialists check the condition and quality of the returned goods. Based on the results of revision if the manufacturing defect is confirmed, than there will be a cancellation of the goods from your order.

6). TERM OF MONEY RETURN

It may take up to 10 days from the moment of receipt at the warehouse and cancellation of the return.